FAQ’s

 
 

What methods of payment do you accept?

We accept the following payment methods for your convenience:

  • Zelle: 443-619-0545

  • Cash App: $ALittleMooreClean

  • Venmo: @ALittleMooreClean

  • Checks: Commercial clients only

  • EFT / ACH Transfers

Please ensure payment is submitted promptly to secure and maintain your scheduled services

What areas do you service?

Baltimore County, Baltimore City & Harford County, Maryland.

Are there any preparations prior to cleaning?

 To ensure the best possible service, please complete the following:

Remove clutter so the cleaner can access all areas easily.

Secure pets for their safety and the safety of our team.

Put away valuables and weapons prior to service.

Identify off-limit areas you do not want cleaned.

Notify us of illness if anyone in the home is sick, contagious, or has recently been exposed.

Inform us of infestations (past, current, or ongoing), including ants, roaches, rodents, bed bugs, fruit flies, fleas, termites, etc.


What if I am not satisfied with my clean, do you offer a customer guarantee?

Absolutely, At ALMC, we are committed to providing you with the most thorough clean you’ve ever experienced. If for any reason you’re not completely satisfied, we encourage you to let us know right away.

We will gladly return to address the area of concern (schedule permitting) and, if needed, may also offer a discounted rate on future services. Your satisfaction is our priority, and we truly value the opportunity to make things right.

 

Are deposits required?

Yes, ALMC requires a deposit for all bookings. This deposit secures your cleaning date with A Little Moore Clean and is applied toward your final payment.

Terms & Conditions of Deposits

  • Deposits are non-refundable if you cancel your scheduled appointment.

  • Your deposit ensures your time slot is reserved exclusively for you.

Do you have a Cancellation policy/ Rescheduling policy?

Yes, If you cancel a confirmed cleaning appointment, you forfeit your deposit. No exceptions.

 Rescheduling

ALMC are happy to reschedule your cleaning appointment with at least 2 days’ notice. Please note that same-day requests are considered cancellations.

We allow one complimentary reschedule per booking. Any additional reschedule requests will require a new deposit.

Thank you for your understanding and cooperation.

I have pets, will that be an issue?

Although pet friendly, A Little Moore Clean will not be liable for injuries, death or loss of a pet that is not confined during our visit.

Why do I need to do a walk through of my home/business after the clean?

At ALMC, we encourage all new clients to review their cleaner’s work before the cleaner leaves. This ensures you are fully satisfied and helps avoid the need for a return visit to address any concerns.

Please note: if issues are not raised during this check, refunds may not be available later.

We value all feedback, positive, constructive, or neutral. If you don’t tell us, we won’t know! Your input helps us continually improve our service.

Please take a moment to check your cleaner’s work and share your feedback.